The iCall Suite is three levels of web-based reporting that allows users to run and email reports on calls made, attempted calls, received calls and missed calls. It enables call data to be presented in live visual wallboards.
iCS Insight
View call statistics with a 15-minute data refresh rate via a web browser or mobile device
Report on calls to and from a single site
View reports in multiple formats which can be emailed to any email address
Pre-defined dashboards and report filters
Pre-defined wallboard and tiles
Historical call analytics to track trends and plan cover for the last 12 months
iCS Report
View call statistics in real-time via a web browser or mobile device
Report on calls to and from multiple sites
View reports in multiple formats which can be emailed to any email address
Configurable dashboards and report filters
Wallboard with customisable tile
Historical call analytics to track trends and plan cover
iCS Insight
View call statistics with a 15-minute data refresh rate via a web browser or mobile device
Report on calls to and from a single site
View reports in multiple formats which can be emailed to any email address
Pre-defined dashboards and report filters
Pre-defined wallboard and tiles
Historical call analytics to track trends and plan cover for the last 12 months
Would you like to know more about the benefits of iCall?